NThe biggest distance between people, figuratively speaking, isn’t distance. Poor communication creates a gap between people. Successful communication skills is what closes the gap. Without these skills it is difficult to create a business relationship and to act in accordance with business etiquette. Whether it is for team communication, conducting meetings, presenting, performing, or general speaking, our team is there to help make communication one of your greatest tools.
„Communication is a skill that you can learn. It’s like riding a bicycle or typing. If you’re willing to work on it, you can rapidly improve the quality of every part of your of your life.“
In the process of selling the emphasis is on the interest that wakes up the client and on the relationship that is being built, and almost as a natural result comes the final sales. In the foundations of selling, is the knowledge about verbal and nonverbal communication and typical sales steps. On the other hand, advanced sales include a higher level of communication and better interpretation of the emotions and motivations of customers. How to conduct a successful telephone or presentation sales process? How to create an effective sales team and how to really take care of the customers? Offings team knows and eagerly awaits the opportunity to inform you about it through workshops and educations.
„People do not buy goods and services. They buy relations, stories and magic.“
Conflict and tension are reflected strongly in the business atmosphere and success. Even though sometimes we have the best intentions, an individual in front of us is perhaps ready for conflict. The situation is not hopeless. Our team can educate you on the skills needed for resolving conflicted customers and their complaints.
„Peace is not the absence of conflict, but the ability to cope with it. “
Do you have satisfied clients and friendly employees? And how do you build a good relationship between them? The answer is the ”Quality of Service”. If we don’t measure, and improve our service, we will never be able to “buy” a smile or sell more. Our training, in this segment, refers precisely to this measurement and the development of mechanisms that raise ethics and employee productivity.
„Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.“
– William Adelbert Foster
Through a „team building“ we create a stronger team and we increase its cohesion. Individuals are becoming more creative, more motivated, the cooperation and responsibility of each of them is raised. They learn to “keep watch” on each other and respect each other. Also, they can give and receive feedback in a more successful way. Our workshops are creative and stimulating, and the results are visible immediately.
„A team is a group of individuals who support each other.”
– Jeffrey Benjamin